Shipping policy
Shipping Policy
Thanks for shopping with us. Because every item is **made to order** and printed for you by our print-on-demand partner, our shipping process is a little different from a typical retailer. Please read this policy carefully so you know what to expect.
## How Our Orders Are Fulfilled
We do not hold pre-made stock. Once you place an order, it is sent to our fulfillment partner, who prints, packs, and ships it from the production facility closest to your delivery address. This helps reduce shipping time, costs, and emissions.
This means your order goes through **two stages** before it reaches you: **production** and then **shipping**.
## Production Time
Production typically takes **2-7 business days** from the time your order is placed. Most items are produced within this window, but during peak periods (holiday season, major sales) production may take a little longer.
Production time is **separate from** shipping time and is not included in the delivery estimates shown at checkout.
## Shipping Time
Once your order has been produced, it is handed to the carrier. Estimated delivery times after production are:
- **Australia:** 5-10 business days
- **United States:** 3-7 business days
- **Canada:** 5-10 business days
- **United Kingdom & Europe:** 5-10 business days
- **Rest of the world:** 10-20 business days
These are estimates only and not guaranteed. Carrier delays, customs processing, and remote delivery addresses can add additional time.
## Shipping Costs
Shipping costs are calculated automatically at checkout based on your delivery address, the items in your cart, and the carrier service available for your region. You will see the exact shipping cost before you confirm your order.
We do not mark up shipping — the rate you see is the rate we are charged by our fulfillment partner.
## Order Tracking
Once your order ships, you will receive an email with a tracking number and a link to track your parcel. Please allow up to 24 hours for the tracking information to update after dispatch.
If you have not received a tracking email within 7 business days of placing your order, please check your spam folder first, then contact us at jess@jessacreates.com.
## Multiple Items in One Order
If you order multiple items, they may be produced and shipped from different facilities depending on availability and your delivery region. This means parcels may arrive separately and at different times. You will receive a separate tracking number for each shipment, and you will not be charged extra shipping for split orders.
## International Orders, Customs & Duties
For orders shipped outside Australia, you may be required to pay **import duties, customs fees, or local taxes** when your parcel enters your country. These charges are determined by your local customs authority and are **not** included in the price of your order or the shipping cost at checkout.
Customers are responsible for paying any customs fees, duties, or taxes levied on their order. If a parcel is refused at customs and returned, the cost of the original shipping and any return fees are non-refundable.
We recommend checking your country's import rules before ordering if you are concerned about duties.
## Delivery Addresses
Please double-check your delivery address at checkout. We are not able to change addresses once an order has entered production. If a parcel is returned to us due to an incorrect or incomplete address, the cost of reshipping is the customer's responsibility.
We are generally unable to ship to PO boxes or military addresses (APO/FPO). If you need to use one of these, please contact us first to confirm.
## Delays & Lost Parcels
Most orders arrive within the estimated window, but occasional delays do happen — particularly during the holiday season, weather events, or carrier disruptions.
If your tracking has not updated for **more than 7 business days** or your parcel has not arrived **20 business days after dispatch** (for international orders, 30 business days), please contact us at [your contact email] and we will investigate with the carrier.
If a parcel is confirmed lost in transit, we will arrange a free replacement or a full refund in line with our [Returns Policy].
## Damaged or Incorrect Items
If your order arrives damaged or you receive the wrong item, please refer to our [Returns Policy] for instructions on how to make a claim.
## Order Changes & Cancellations
Because production begins shortly after an order is placed, we can only modify or cancel orders within a short window. Please contact us as soon as possible at [your contact email] if you need to make a change. Once an order has entered production, it can no longer be cancelled or amended.
## Contact Us
Questions about your shipment? Get in touch:
**Email:** jess@jessacreates.com
**Response time:** within 1-2 business days
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*This policy applies to orders placed on jessacreates.com and was last updated on 9th may 2026. We reserve the right to update this policy at any time. Any changes will be reflected on this page.*